Support Made Simple.
All your Shipping and Delivery Questions, Answered.
What are the shipping charges?
Shipping is free on all prepaid orders above ₹1500. For other or smaller orders, a nominal fee may apply.
How long will my order take to arrive?
Orders are typically processed and dispatched within 48 hours of successful payment. Most orders are delivered within 4–10 business days, depending on your location and courier serviceability. Please note that timelines are estimates and can occasionally be affected by weather, public holidays, or transport disruptions.
Do you offer express/fast delivery?
Currently, we do not offer a separate express or fast delivery option. Stay tuned , we're always working to improve your experience!
How do I track my order?
Once your order is shipped, you'll receive an email with your order confirmation details, courier partner information, and shipment tracking details. You can use these details to track your package directly through the courier partner's platform.
Do you ship internationally?
At this time, Prithvi Innerwears ships within India only. We cover most serviceable pin codes across the country. International shipping is not available yet, but we hope to expand in the future!
What if I’m not available at the time of delivery?
No worries. our courier partners typically make multiple delivery attempts. We recommend ensuring someone is available at the delivery address and that your contact details are accurate to avoid delays.
Can I change my shipping address after placing the order?
Address changes can be requested only before the order is dispatched. Once the shipment is handed over to the courier partner, modifications may not be possible. To request a change, please contact our support team at customercare@prithvimail.com as soon as possible.
What happens if my package is delayed?
We aim to deliver all orders on time. However, delays may occur due to weather, transport issues, government restrictions, or courier delays. If your order is delayed, please contact our support team: customercare@prithvimail.com +91 1800 572 7703
All your Return & Exchange Questions, Answered.
What is your return and exchange policy?
Due to hygiene and safety reasons, innerwear products are generally not eligible for return or exchange once opened or used. However, if you receive a damaged, defective, or incorrect product, please contact our customer support team within the specified timeline.
Do you offer Cash on Delivery (COD)?
Prithvi Innerwears does not offer Cash on Delivery (COD) as a payment option. We are actively working towards introducing this service in the near future to provide added convenience and flexibility to our customers.
Can I modify my order after placing it?
If your order has not yet been processed or shipped, we will try our best to help you with size, colour, or address changes. Please contact customer care immediately after placing the order.
What should I do if I receive a damaged or wrong product?
Please contact our customer support team with your order number, product images, and issue details. Our team will assist you with the resolution as quickly as possible.
Do you have offline stores?
Prithvi products are available through selected retail partners and distributors across various regions. Availability may vary by location.
Do you accept bulk or wholesale orders?
Yes. We do support bulk and wholesale inquiries. Please contact our sales team through the Bulk Order or Contact Us section on our website.
Are all products eligible for return or exchange?
No. For hygiene reasons, certain intimate wear categories may not be eligible for return or exchange. Please refer to the Return Policy page for complete details.
Can I cancel my order after placing it?
Orders can be cancelled before they are shipped. Once the order is dispatched, cancellation may not be possible. For help, contact our customer support team.
All your Product Focused Questions, Answered.
How do I choose the right bra size?
You can refer to our Size Guide available on every product page to find your perfect fit. For best comfort and support, we recommend measuring both your band size and cup size before ordering.
What is the difference between bra size and cup size?
Bra size refers to the band measurement around your rib cage (example: 32, 34, 36). Cup size refers to the breast volume (example: A, B, C, D). Together, they form your complete bra size — for example: 34B.
How should I wash and care for my innerwear?
For longer product life and better shape retention, we recommend gentle hand wash or mild machine wash, using cold or normal water, avoiding strong bleach, drying in shade, and avoiding high heat ironing.
What fabrics are used in Prithvi innerwear?
We use soft, breathable, skin-friendly fabrics selected for all-day comfort, durability, and better fit retention. Fabric information is available on each product page.
Will the colours fade after washing?
Our products are made using quality-tested fabrics and dyes. Following the recommended wash-care instructions helps preserve colour and fabric quality for a longer time.
Is there any minimum order value?
No. There is no minimum order value to shop on Prithvi innerwears.
What payment methods do you accept?
We accept UPI, Debit & Credit Cards, Net Banking, Wallet Payments.
Is Prithvi an Indian brand?
Yes. Prithvi is proudly Indian-made with over 20 years of experience in innerwear manufacturing.
All your Questions, Answered.
Do I need to create an account to place an order?
No, you can place your order as a guest as well. However, creating an account helps you track orders easily, save addresses, and enjoy a faster checkout experience.
How do I place an order on Prithvi?
Shopping with Prithvi is simple: Select your preferred product ➜ Choose the size and colour ➜ Click on “Add to Cart” ➜ Proceed to checkout ➜Enter your shipping details ➜ Select your payment method ➜Confirm your order. Once your order is placed, you will receive confirmation via email.
Is my personal information safe with Prithvi?
Yes. We value your privacy and customer trust. Your personal information is securely protected and used only for order processing, customer support, and improving your shopping experience.
Is GST included in product pricing?
Yes, GST is included in all product prices displayed on our website.
Do you launch new collections regularly?
Yes, we regularly introduce new collections and designs to keep our range updated with the latest trends and customer preferences.
When will an out-of-stock product be available again?
Out-of-stock products are usually restocked based on demand and production schedules. We regularly update our inventory, and popular styles may become available again soon. For the latest updates, we recommend checking the product page regularly or contacting our support team.
Can I purchase Prithvi products on marketplaces like Amazon or Flipkart?
Selected Prithvi products may be available on online marketplaces and partner platforms. However, we recommend shopping from the official website for the latest collections, offers, and authentic products.
Are Prithvi products designed for Indian body types?
Yes. Prithvi products are thoughtfully designed and tailored keeping Indian women’s comfort, fit, lifestyle, and climate in mind.
